Privacy policy
Customate Kids values your privacy and is committed to protecting personal information. This policy explains what information we collect, how we use it, how we protect it, and your rights under UK data protection law.
Information We Collect
Name, email address, telephone number, delivery and billing address, order history and payment information (processed securely by payment providers).
Personalisation information such as children’s names, dates, messages, photographs, artwork and custom design requests.
How We Use Information
- Process and deliver orders and create personalised products.
- Respond to enquiries and provide customer support.
- Improve our website and services and prevent fraud.
- Meet legal, tax and regulatory obligations.
Children’s Privacy
The website is intended for parents, guardians and adults aged 18 or over. We do not knowingly collect personal information directly from children.
Payments & Security
We do not store payment card details. Payments are processed through trusted payment providers. We use SSL encryption, secure payment processing, password-protected systems, limited staff access and regular software updates.
Sharing Information
We never sell personal information. We may share necessary information with trusted delivery, payment, hosting and email service providers solely to provide our services.
Cookies & Marketing
Cookies may be used to remember shopping baskets, improve browsing, analyse traffic and improve our services.
Promotional emails are only sent where you have opted in. You can unsubscribe at any time.
Data Retention & Your Rights
Information is retained only as long as necessary to complete orders, provide support, meet legal and tax obligations and resolve disputes, after which it is securely deleted or anonymised.
- Access your personal information.
- Correct inaccurate information.
- Request deletion where legally permitted.
- Restrict or object to certain processing.
- Request a portable copy of your information.
- Withdraw consent for marketing communications.
Product Photos
With your permission, we may use photographs of personalised products on our website or social media. Customer photos will not be used without consent.
Third-Party Links & Policy Changes
Our website may contain links to external websites. We are not responsible for their privacy practices. We may update this policy from time to time and will publish the revised version on this page.
GDPR Commitment
Customate Kids is committed to complying with the UK GDPR and the Data Protection Act 2018 and processing personal information lawfully, fairly and transparently.